PolicyThese procedures are reviewed annually to ensure compliance with current regulations.

The Gibraltar College is committed to ensuring that the exams management and administration process is run effectively and efficiently. This exam policy will ensure that:

  • all aspects of the centre exam process is documented and other relevant exams-related policies, procedures and plans are signposted
  • the workforce is well informed and supported
  • all centre staff involved in the exams process clearly understand their roles and responsibilities
  • all exams and assessments are conducted in accordance with JCQ and awarding body regulations, guidance and instructions, thus ensuring that
  • exam candidates understand the exams process and what is expected of them.

This policy will be reviewed annually to ensure ways of working in the centre are accurately reflected and that exams and assessments are conducted to current JCQ (and awarding body) regulations, instructions and guidance.

The Gibraltar College is responsible for the annual review and any required update of this policy.

The Gibraltar College is responsible for the approval and sign-off of this policy.

This policy will be communicated to all relevant centre staff via email.

Roles and responsibilities overview

Head of centre

“The head of centre is responsible to the awarding bodies for making sure all examinations/assessments are conducted according to the instructions, and the qualification specifications issued by the awarding bodies.
The head of centre may not appoint himself/herself as the examinations officer.”  [JCQ GR1]

The head of centre will:

  • be familiar with the contents, refer to and direct relevant centre staff to annually updated JCQ publications including:

General regulations for approved centres (GR)

Instructions for conducting examinations (ICE)

Access Arrangements and Reasonable Adjustments (AA)

Suspected Malpractice in Examinations and Assessments (SMEA)

Instructions for conducting non-examination assessments (NEA)

The head of centre will:

  • Ensure the National Centre Number Register (NCNR) annual update (administered on behalf of the JCQ member awarding bodies by OCR) is responded to
  • Ensure the exams officer (EO) attends appropriate training events offered by awarding bodies, MIS providers and other external providers to enable the exam process to be effectively managed and administered
  • Ensure the centre staff are supported and appropriately trained to undertake key tasks within the exams process
  • Ensure the centre staff undertake key tasks within the exams process and meet internal deadlines set by the EO
  • Ensure “that a teacher who teaches the subject being examined, or a senior member of teaching staff who has had overall responsibility for the candidates preparation for the examination, is not an invigilator during the examination or on-screen test;” [JCQ ICE 6]
  • Ensure security within the examination process is managed as per JCQ and awarding body regulations, guidance and instructions
  • Ensure risks to the exam process are assessed and appropriate risk management processes/contingency plans are in place
Exam contingency plan

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Contingency Plan (Exams)

  • Ensure required internal appeals procedures are in place
Internal appeals procedure

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Internal Appeals Procedures

  • Ensure a disability policy showing the centre’s compliance with relevant legislation is in place
Disability policy

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Disability (Exams)

  • Ensure staff are only entered for qualifications through the centre where entry through another centre is not available
  • Ensure the appropriate steps are taken where a candidate being entered for exams is related to a member of  centre staff
Exams officer

“The examinations officer or quality assurance co-ordinator is the person appointed by a head of centre to act on behalf of the centre in matters relating to the administration of awarding body examinations and assessments.”  [JCQ GR 1]

The EO will:

  • be familiar with the contents of annually updated JCQ publications including:

General regulations for approved centres

Instructions for conducting examinations

Suspected Malpractice in Examinations and Assessments

Post-results services (PRS)

  • be familiar with the contents of annually updated information from awarding bodies on administrative procedures, key tasks, key dates and deadlines
  • ensure key tasks are undertaken and key dates and deadlines met
  • recruit, train and deploy a team of internal/external invigilators; appoint lead invigilators, as required

Senior leadership team (SLT)

  • will be familiar with the contents, refer to and direct relevant centre staff to annually updated JCQ publications including:

General regulations for approved centres

Instructions for conducting examinations

Suspected Malpractice in Examinations and Assessments

Post-results services (PRS)

Special educational needs co-ordinator (SENCO)/specialist teacher

  • will be familiar with the contents, refer to and direct relevant centre staff to annually updated JCQ publications including:

Access Arrangements and Reasonable Adjustments

  • will lead on the access arrangements and reasonable adjustments process
  • if not the qualified specialist assessor, will work with the person appointed, on all matters relating to assessing candidates and the administration of the assessment process
  • will present when requested by a JCQ inspector, evidence of the specialist assessor’s qualification

Heads of Department (HoDs)

  • will ensure teaching staff undertake key tasks, as detailed in this policy, within the exams process (exam cycle) and meet internal deadlines set by the EO and SENCO
  • will ensure teaching staff keep themselves updated with awarding body teaching-specific information to confirm effective delivery of qualifications
  • will ensure teaching staff attend relevant awarding body training and update events

Teaching staff

  • will undertake key tasks, as detailed in this policy,  within the exams process and meet internal deadlines set by the EO and SENCO
  • will keep themselves updated with awarding body teaching-specific information to confirm effective delivery of qualifications
  • will attend relevant awarding body training and update events

Invigilators

  • will attend training, update, briefing and review sessions as required
  • will provide information as requested on their availability to invigilate
  • will sign a confidentiality and security agreement

Reception staff

  • will support the EO in dealing with exam-related deliveries and dispatches with due regard to security at all times

Site staff

  • will support the EO in relevant matters relating to exam rooms and resources

Candidates

Where applicable in this policy, the term ‘Candidates’ refers to candidates and/or their parents/carers.

The exam cycle

The exams management and administration process that needs to be undertaken for each exam series is often referred to as the exam cycle and relevant tasks required within this grouped into the following stages:

  • Planning
  • Entries
  • Pre-exams
  • Exam time
  • Results and post-results

This exam policy identifies the roles and responsibilities of centre staff within this cycle.

Planning
Information sharing

The head of centre will:

  • direct relevant centre staff to annually updated JCQ publications including GR, ICE, AA, SMEA and NEA

 The EO will:

  • inform relevant centre staff of JCQ and awarding body documentation relating to the exam process that has been updated
  • signpost relevant centre staff to information that should be provided to candidates
  • as the centre administrator, approve relevant access rights for centre staff using awarding body secure extranet sites
Information gathering

The EO will:

  • undertake an annual information gathering exercise in preparation for each new academic year to ensure data about all qualifications being delivered is up to date and correct
  • collate all data into one central point of reference
  • research awarding body guidance to identify administrative processes, key tasks, key dates and deadlines for all qualifications
  • produce an annual exams plan of key tasks and key dates to ensure all external deadlines can be effectively met; inform key centre staff of internal deadlines
  • collect information on internal exams to enable preparation for and conduct of mock exams

Coordinators will:

  • respond (or ensure teaching staff respond)to requests from the EO on information gathering
  • meet the internal deadline for the return of information
  • inform the EO of any changes to information in a timely manner minimising the risk of late or other penalty fees being incurred by an awarding body
  • familiarise themselves and their staff with the annual exams plan of internal deadlines
Access arrangements

The SENCO will:

  • assess affected candidates (or work with the appointed specialist assessor) to identify access arrangements requirements
  • gather evidence of need to support access arrangements
  • liaise with teaching staff to gather evidence of  normal way of working
  • gather signed data protection notices from candidates where required
  • apply for approval through Access arrangements online (AAO), where required or through the awarding body where qualifications sit outside the scope of AAO
  • keep relevant evidence on file for JCQ inspection purposes
  • liaise with the EO regarding exam time arrangements for access arrangement candidates
  • ensure staff appointed to facilitate  access arrangements for candidates are appropriately trained and understand the rules of the particular access arrangement(s)
  • provide and annually review a centre policy on the use of word processors in exams and assessments
  • ensure criteria for candidates allowed separate invigilation within the centre is clear, meets the requirements of JCQ access arrangements and best meets the needs of individual candidates and remaining candidates in main exam rooms
Word processor policy

This policy is stored in the Examination Officer’s Office and be be accessed here: Policy: Word Processor (Exams)

Separate invigilation within the centre

Separate rooms will be allocated for students who require a reader or scribe.

SLT, Subject Coordintors and Teaching staff

  • support the SENCO in determining and implementing appropriate access arrangements
Internal assessment

The head of centre will ensure:

  • an internal appeals procedure is in place for a candidate (or parent/carer) to appeal against an internal assessment decision
  • a policy for the management of controlled assessments is in place, identifying staff responsibilities and examining potential risks
Policy for the management of controlled assessments

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Controlled Assessments

  • Ensures a non-examination assessment policy is in place for new GCE and GCSE qualifications
Non-examination assessment policy

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Non-examination Assessment

  • Ensures rregularities are investigated and any cases of suspected malpractice reported to the awarding body, as required

       Senior leaders

  • Ensure teaching staff have the necessary and appropriate knowledge, understanding, skills, and training to set, conduct, mark and authenticate candidates’ work
  • Ensure appropriate internal moderation, standardisation and verification processes are in place

      Subject Coordinators

Teaching staff

  • Ensure appropriate instructions for conducting internal assessments are followed
  • Ensure candidates are aware of JCQ and awarding body information for candidates on producing work that is internally assessed

Exams officer

  • Identifies relevant key dates and administrative processes that need to be followed in relation to internal assessment
Invigilation

Exams officer

  • Provides an annual training event for new invigilators and an update event for invigilators in the conduct of exams
  • Ensures invigilators supervising access arrangement candidates understand their role (and the role of a facilitator who may be supporting a candidate) and the rules and regulations of the access arrangement(s)
  • Ensures invigilators are made aware of the Equality Act 2010 and are trained in disability issues
  • Collects evaluation of training to inform future events
Entries: roles and responsibilities
Estimated entries

Exams officer

  • requests estimated or early entry information, where this may be required by awarding bodies, from Subject Coordinators in a timely manner to ensure awarding body external deadlines for submission can be met
Estimated entries collection and submission procedure

The Exam Officer will look at student numbers for each subject from the database and submit the entries online to the different awarding bodies.

Subject Coordinators

  • provide information requested by the EO by the internal deadline
  • inform the EO immediately of any subsequent changes to information
Final entries

Exams officer

  • request final entry information from HoDs in a timely manner to ensure awarding body external deadlines for submission can be met
  • inform HoDs of subsequent deadlines for making changes to final entry information without charge
  • confirm with HoDs final entry information that has been submitted to awarding bodies
  • ensure as far as possible that entry processes minimise the risk of entries or registrations being missed and reduce the potential for late or other penalty fees being charged by awarding bodies
Final entries collection and submission procedure

HODs will submit a hard copy of the entry forms for all subjects before the 16th January to the EO

Subject Coordinators

  • provide information requested by the EO to the internal deadline
  • inform the EO immediately, or at the very least prior to the deadlines, of any subsequent changes to final entry information, which includes:
  1. changes to candidate personal details
  2. amendments to existing entries
  3. withdrawals of existing entries
  • check final entry submission information provided by the EO and confirm information is correct
Entry fees

All fees are paid by the Department of Education

Late entries

Exams officer

  • have clear entry procedures in place to minimise the risk of late entries

Subject Coordinators

  • minimise the risk of late entries by
  1. following  procedures identified by the EO in relation to making final entries on time
  2. meeting internal deadlines identified by the EO for making final entries
Re-sit entries

Students are allowed to re-sit units/subjects, they need to inform the Subject Coordinators

Private candidates

They are required to fill in an application form at reception.
All examination fees will be paid.
Statement of Entry will be posted.

Transfer of credit

Exams officer

  • provide information to relevant centre staff/candidates on transferring credit for GCE AS qualifications
  • meet the awarding body deadline for requesting transfer of credit

Teaching staff

  • identify affected candidates to the EO
Candidate statements of entry

Exams officer

  • Provides candidates with statements of entry for checking

Teaching staff

  • Ensure candidates check statements of entry and return any relevant confirmation required to the EO

Candidates

  • Confirm entry information is correct or notify the EO of any discrepancies

Pre-exams

Access arrangements

SENCO

  • Ensures appropriate arrangements, adjustments and adaptations are in place to facilitate access for candidates where they are disabled within the meaning of the Equality Act (unless a temporary emergency arrangement is required at the time of an exam)
  • Ensures a candidate is involved in any decisions about arrangements, adjustments and /or adaptations that may be put in place for him/her
  • Ensures exam information (JCQ information for candidates information, individual exam timetable etc.) is adapted where this may be required for a disabled candidate to access it
  • Allocates appropriately trained centre staff to facilitate access arrangements for candidates in exams and assessments
Briefing candidates

Exams officer

  • Issues individual exam timetable information to candidates
  • Issues relevant JCQ information for candidates documents
  • Where relevant, issues relevant awarding body information to candidates
  • Issues centre exam information to candidates including information on:
  1. exam clashes
  2. arriving late for an exam
  3. absence or illness during exams
  4. what equipment is/is not provided by the centre
  5. food and drink in exam rooms
  6. when and how results will be issued and the staff that will be available
  7. the post-results services and how the centre deals with requests from candidates
  8. when and how certificates will be issued
Access to scripts, enquiries about results and appeals procedures

These policies are stored in the Examination Officer’s Office.
The policy on appeals procedures can be accessed here: Policy: Internal Appeals Procedures

Dispatch of exam scripts

Exams officer

  • identifies and confirms arrangements for the dispatch of candidate exam scripts with the ‘Gibraltar Post Office tracking service’ or the awarding body where qualifications sit outside the scope of the service
Estimated grades

Subject Coordinators

  • Ensure teaching staff provide estimated grade information to the EO by the internal deadline (where this still may be required by the awarding body)

Exams officer

  • Submits estimated grade information to awarding bodies to meet the external deadline (where this may still be required by the awarding body)
  • Keeps a record to track what has been sent
Internal assessment

Head of centre

  • Ensures procedures are in place for candidates to appeal an internal assessment decision or request a review of the centre’s marking of an assessment (when a centre is required to make reviews available)

SENCO

  • Liaises with teaching staff to implement appropriate access arrangements for candidates undertaking internal assessments

Teaching staff

  • Support the SENCO in implementing appropriate access arrangements for candidates undertaking internal assessments
  • Ensure candidates are informed of internal assessment decisions prior to marks being submitted to awarding bodies

Subject Coordinators

  • Ensure teaching staff provide marks for internally assessed components of qualifications to the EO to the internal deadline
  • Ensure teaching staff authenticate candidates’ work to the awarding body requirements
  • Ensure teaching staff provide required samples of work for moderation to the EO to the internal deadline

Exams officer

  • Submits marks and samples to awarding bodies/moderators to meet the external deadline
  • Keeps a record to track what has been sent
  • Logs moderated work returned to the centre 
  • Ensures teaching staff are aware of the requirements in terms of retention and subsequent disposal of candidates’ work

Candidates

  • Authenticate their work as required by the awarding body
Invigilation

Exams officer

  • Provides an invigilation handbook or briefs invigilators accordingly
  • Deploys invigilators effectively to exam rooms throughout an exam series
  • Allocates invigilators to exam rooms according to the required ratios
  • Liaises with the SENCo regarding the facilitation and invigilation of access arrangement candidates

SENCo

  • Liaises with the EO regarding facilitation and invigilation of access arrangement candidates

Invigilators

  • Provide information as requested on their availability to invigilate throughout an exam series
JCQ inspection visit

Exams officer or Senior leader

  • Accompanies “the Inspector throughout the course of his or her centre visit, including inspection of the centre’s secure storage facility.”[ICE Introduction]
Seating and identifying candidates in exam rooms

Exams officer       

  • Ensures a procedure is in place to verify candidate identity including private candidates
Verifying candidate identity procedure

All candidates are required to bring in some form of identification, if the candidates are known to the SLT team proof of identification is not required.
The written procedures are stored in the Examination File in the EO’s office and can be accessed here: Policy: Identity Verification (Exams)

  • ensure that invigilators are aware of the procedure
  • provide seating plans for exam rooms as per JCQ and awarding body requirements

Invigilators

  • follow the procedure for verifying candidates identity provided by the EO
  • seat candidates in exam rooms as instructed by the EO/in the seating plan
Security of exam materials

Exams officer

  • Has a process in place to record confidential materials delivered to the centre and issued to authorised staff
  • Has in place a recording system to track confidential materials taken from or returned to secure storage throughout the time the material is confidential
  • Receives, checks and securely stores question papers and other exam materials according to JCQ and awarding body requirements 

Reception staff

  • Follows the process to record confidential materials delivered to the centre and issued to authorised staff

Teaching staff

  • Adheres to the recording system to track confidential materials taken from or returned to secure storage throughout the time the material is confidential
Timetabling and rooming

Exams officer

  • Produces a master centre exam timetable for each exam series
  • Identifies and resolves candidate exam clashes
  • Identifies exam rooms and specialist equipment requirements
  • Allocates invigilators to exam rooms according to required ratios
  • Liaises with site staff to ensure exam rooms are set up according to JCQ and awarding body requirements
  • Liaises with the SENCo regarding rooming of access arrangement candidates

SENCo

  • Liaises with the EO regarding rooming of access arrangement candidates
  • Liaises with other relevant centre staff to ensure appropriate arrangements, adjustments and adaptations are in place to facilitate access for disabled candidates to exams

Site staff

  • Liaise with the EO to ensure exam rooms are set up according to JCQ and awarding body requirements
Transferred candidate arrangements

Exams officer

  • Liaises with the host or entering centre, as required
  • Processes requests to the awarding body deadline
  • Where relevant (for an internal candidate) informs the candidate of the arrangements that have been made for their transferred candidate arrangements
Internal exams

Exams officer

  • Prepares for the conduct of internal exams under external conditions
  • Provides a centre exam timetable of subjects and rooms
  • Provides seating plans for exam rooms
  • Requests internal exam papers from teaching staff
  • Arranges invigilation

SENCo

  • Liaises with teaching staff to make appropriate arrangements for access arrangement candidates

Teaching staff

  • Provide exam papers and materials to the EO
  • Support the SENCO in making appropriate arrangements for access arrangement candidates
Exam time: roles and responsibilities
Access arrangements

Exams officer

  • Provides cover sheets for access arrangement candidates’ scripts where required for particular arrangements
  • Has a process in place to deal with emergency access arrangements as they arise at the time of exams
  • applies for approval through AAO where required or through the awarding body where qualifications sit outside the scope of AAO

Candidate absence

Candidate absence policy

- Efforts will be made to notify the candidate that they are due for an exam where possible
- Coordinators/Teachers should be made aware

Invigilators

  • Are informed of the policy/process for dealing with absent candidates through training
  • Ensure that confirmed absent candidates are clearly marked as such on the attendance register and seating plan
Candidate behaviour

See Irregularities below.

Candidate belongings

See unauthorised materials below.

Candidate late arrival

Exams officer

  • Ensures that candidates who arrive very late for an exam are reported to the awarding body as soon as practically possible after the exam has taken place
  • Warns candidates that their work may not be accepted by the awarding body

Invigilators

  • Are informed of the policy/process for dealing with late/very late arrival candidates through training
  • Ensure that relevant information is recorded on the exam room incident log
Candidate late arrival policy

If a candidate is less than an hour late the full examination time should be given.
If a candidate is more than an hour late it will be at the discretion of the Examination officer if the candidate is to take the exam.

Conducting exams

Head of centre

  • Ensures venues used for conducting exams meet the requirements of JCQ and awarding bodies

Exams officer

  • Ensures exams are conducted according to JCQ and awarding body instructions
  • Uses an exam day checklist to ensure each exam session is fully prepared for, unplanned events can be dealt with and associated follow-up is completed
Dispatch of exam scripts

Exams officer

  • Dispatches scripts as instructed by JCQ and awarding bodies
  • Keeps appropriate records to track dispatch
Exam papers and materials

Exams officer

  • Organises exam question papers and associated confidential resources in date order in secure storage
  • Attaches erratum notices received to relevant exam question paper packets
  • Collates attendance registers and examiner details in date order
  • Regularly checks mail or inbox for updates from awarding bodies
Exam rooms

Head of centre

  • Ensures only approved centre staff are present in exam rooms
  • Ensures information relating to food and drink that may be allowed in exam rooms is clearly communicated to candidates
Food and drink in exam rooms

Food will not be allowed except for candidates with a medical condition.  Water is allowed.

Exams officer

  • Ensures exam rooms are set up as required in the regulations
  • Provides invigilators with appropriate resources to effectively conduct exams
  • Briefs invigilators on exams to be conducted on a session by session basis
  • Ensures sole invigilators have an appropriate means of summoning assistance
  • Ensures invigilators understand how to deal with candidates who may need to leave the exam room temporarily
  • Provides authorised exam materials which candidates are not expected to provide themselves
  • Ensures invigilators and candidates are aware of the emergency evacuation procedure
  • Ensures invigilators are aware of arrangements in place for a candidate with a disability who may need assistance if an exam room is evacuated

Senior leaders

  • Ensure a documented emergency evacuation procedure for exam rooms is in place
  • Ensure arrangements are in place for a candidate with a disability who may need assistance if an exam room is evacuated
Emergency evacuation procedure

This policy is stored in the Examination Officer’s Office and can be read here: Policy: Emergency Evacuation (Exams)

Site staff

  • Ensure exam rooms are available and set up as requested by the EO
  • Ensure grounds or centre maintenance work does not disturb exam candidates in exam rooms
  • Ensure fire alarm testing does not take place during exam sessions

Invigilators

  • Conduct exams in every exam room as instructed in training/update events and briefing sessions

Candidates

  • Are required to remain in the exam room for the full duration of the exam
Irregularities

Head of centre

  • Ensures any cases of suspected malpractice (by centre staff, candidates, invigilators) are investigated and reported to the awarding body as required
Managing behaviour

“The head of centre has the authority to remove a candidate from the examination room, but should only do so if the candidate would disrupt others by remaining in the room.” [JCQ ICE17]

Senior leaders

  • Ensure support is provided for the EO and invigilators when dealing with disruptive candidates in exam rooms
  • Ensure that internal disciplinary procedures relating to candidate behaviour are instigated, when appropriate

Exams officer

  • Provides an exam room incident log in all exam rooms for recording any incidents or irregularities
  • Actions any required follow-up and reports to awarding bodies as soon as practically possible after the exam has taken place

Invigilators

  • Record any incidents or irregularities on the exam room incident log (for example, late/very late arrival, candidate or centre staff suspected malpractice, candidate illness, disruption or disturbance in the exam room, emergency evacuation)
Malpractice

See Irregularities above.

Special consideration

Exams officer

  • Processes appropriate requests for special consideration to awarding bodies
  • Gathers evidence which may need to be provided by other staff in centre or candidates
  • Submits requests to awarding bodies to the external deadline
Special consideration policy

This policy is stored in the Examination Officer’s Office and can be accessed here: Policy: Special Consideration

Candidates

  • Provide appropriate evidence to support special consideration requests, where required
Unauthorised materials

Arrangements for unauthorised materials taken into the exam room

Candidate personal belongings are placed at the front of the room, envelopes will be provided to store mobile phones and any other electrical device.

Invigilators

  • Are informed of the arrangements through training
Internal exams

Exams officer

  • Briefs invigilators on conducting internal exams
  • Returns candidate scripts to teaching staff for marking

Invigilators

  • Conduct internal exams as briefed by the EO

Accessing results and post-results service: roles and responsibilities

Internal assessment

Subject Coordinators

  • Ensure teaching staff keep candidates’ work, whether part of the moderation sample or not, secure and for the required period stated by JCQ and awarding bodies
  • Ensure work is returned to candidates or disposed of according to the requirements
Managing results day(s)

Head of centre

  • Ensures internal appeals procedures are available where candidates disagree with the centre decision

Exams officer

  • Provides information to candidates and staff on the services provided by awarding bodies and the fees charged (see also above Briefing candidates and Access to scripts, enquiries about results and appeals procedures)
  • Publishes internal deadlines for requesting the services to ensure the external deadlines can be effectively met
  • Provides a process to record requests for services and collect candidate informed consent and fees where relevant
  • Submits requests to awarding bodies to meet the external deadline
  • Tracks requests to conclusion and informs candidates and relevant centre staff of outcomes
  • Updates centre results information, where applicable
  • Identify the budget to which fees should be charged

Teaching staff

  • Meet internal deadlines to request the services and gain relevant candidate informed consent

Candidates

  • Meet internal deadlines to request the services
  • Provide informed consent and fees, where relevant
Analysis of results

The Principal

  • Provides analysis of results to appropriate centre staff
  • Provides results information to Department of Education and local press where required
Certificates

Certificates are provided to centres by awarding bodies after results have been confirmed.

Issue of certificates procedure

Certificates are collected from reception, a signature and date is required

Candidates

  • May arrange for certificates to be collected on their behalf by providing the EO with written or email permission/authorisation; authorised persons must provide ID evidence on collection of certificates
Retention of certificates policy

Certificates will be kept in storage

Candidates

  • May arrange for certificates to be collected on their behalf by providing the EO with written or email permission/authorisation; authorised persons must provide ID evidence on collection of certificates
Retention of records

The EO will:

  • keep records as required by JCQ and awarding bodies for the required period
  • keep records as required by the centre’s records management policy
  • provide an exam archiving policy that identifies information held, retention period and method of disposal
Exam archiving policy

All policies are stored in the Examination Officer’s Office.

 

 

 

Get in Touch!

  Email:  enquiries@gibc.edu.gi
  Phone:  +(350) 20071048

 

Fax:

+(350) 20077207

  Address: 

South Bastion,
Line Wall Road,
Gibraltar,

GX11 1AA

  Opening Hours: 

Winter: 
  

 9 am - 3 pm (Cash Hours)
 9 am - 3.30 pm (Counter)   
   

Summer:  
  

 9 am - 1 pm (Cash Hours)
 9 am - 2 pm (Counter)   
 
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